Faqs

I thought these were digital products. Why am I being asked for my phone number?

All Digital Download Shop products are digital. However, we need your phone number information for billing purposes. Free products do not require phone number information.

How will I receive my digital purchase?

Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed a link to your download(s). If you don’t receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven’t received your purchase, please contact us.

Do my download links expire/have a download limit?

Your download links don’t expire and do not have a download limit, but it’s important that you either bookmark the download link or save the download email if you feel you’ll need to download again in the future. Download links are generated at the point of purchase. When you are signed in, they will be saved to your account.

I see you have a mobile site. Can I download my purchases on mobile?

While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you’ll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile and may require an app to work. So yes, you can download your purchases on a mobile device, but we don’t necessarily recommend it.

How do I print digital stickers?

You’ll need a sheet of sticker paper to print digital stickers. Digital Download Shop planner stickers are not designed to be printed on labels (like Avery labels). Set the print size to “Actual Size,” “Page Scaling- None,” or similar to avoid scaling the sticker pages when you print. Then follow your sticker paper’s instructions to properly feed it into your printer and print out your stickers. Use scissors or an X-ACTO knife to cut out the stickers. Then use them like you would any other planner stickers!

How do I print a PDF?

You’ll need a program that supports PDFS, like Adobe Acrobat (which is free). Open the program, and click File- Print. Then set your printer (your Canon, Lexmark, etc.), set the number of copies, and set the print size to “Actual Size” or “Page Scaling- None” or something similar. Double-check your print preview, then click print. If you need to trim your printable for any reason, use scissors or a paper trimmer to remove the excess white space.

I see your graphics come in several file formats. What file format do I need?

The file you need depends on what you plan to do and what program you want to use. For raster-based programs (Photoshop, GIMP, etc.) you’ll want PNGs. For vector programs (like Adobe Illustrator) you’ll want AI/EPS vector files. For cutting designs out using a cutting machine (like a Cricut or Silhouette), you’ll want SVG/DXF files (though you can also work with PNGs, SVG/DXF files are ideal). Every program is different, and there are even variations between program versions. So if you’re in doubt, please consult your manual to check your program’s compatible file formats before purchasing.

I Purchased a printable and didnt get it!

Please check your SPAM/JUNK folder first.

If it’s not in there, don’t worry, sometimes technology isn’t as reliable as we think. Please email me and I will check your payment and email you the product directly.

Are any of your products available in hard copy?

Sorry, not at this stage

Can I share the download with my friends?

Please read the terms of use above. Simply, No. Please direct your friends to my website so that they can buy the product themselves. I have worked very hard on these printables and kept them at a very reasonable price so that everyone has the ability to have their own copy. Please support MY WORK.

Please respect our terms of use:

You may:

• • Use the digital products for personal use only.

• • Print the digital products to use with your children in your home, classroom, or studio.

• • Contact me directly for questions on multiple-use licenses.

You may not:

• • Give digital products to anyone else.

• • Place the digital products on the internet (even a personal, classroom, or studio website)

Sharing our digital products is in violation of the Digital Millennium Copyright Act (DMCA).

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DON’T HESITATE TO CONTACT ME.